Our Services Our focus is on your growth and we've shaped our services around our learnings from working in client side, technology & agency roles. We deliver transparency, clarity and measurable actions in every project we do. Our goal is for all clients to see us as an extension of your team. Book your free consultation Acquisition Data driven campaigns across search, social, display & video to acquire the right customers based on your goals. Analytics Cross-channel analytics, attribution modelling & customer profiling using the best-in-breed analytics tools. Strategy Launching a new brand or online collection? You’ll need a S.M.A.R.T strategy for that. Lucky for you we’ve delivered strategies for clients just like you and have powerful ideas and tools to help you fast-track growth. Retention Delivering subscriber growth, higher lifetime value across email, messenger, SMS, loyalty campaigns & automation in a privacy first landscape. Customer Acquisition Data driven campaigns across search, social, display & video to acquire the right customers based on your goals. Lead Generation Identifying and attracting potential customers through various marketing channels. Affiliates Marketing Partnering with other businesses or individuals to promote your products or services in exchange for a commission. Social Media Advertising Creating targeted ads on platforms like Facebook, Instagram, and Google Ads to attract new customers Strategy Launching a new brand or online collection? You’ll need a S.M.A.R.T strategy for that. Lucky for you we’ve delivered strategies for clients just like you and have powerful ideas and tools to help you fast-track growth. Brand Positioning Defining and communicating the unique value and identity of your brand in the market. Marketing Plan Development Creating comprehensive marketing plans that outline goals, strategies, and tactics. Market Research Conducting research to understand market trends, competition, and target audience. Analytics Cross-channel analytics, attribution modelling & customer profiling using the best-in-breed analytics tools. Customer Insights Gathering and interpreting data about customer behaviors and preferences to inform marketing strategies. Campaign & Flow Performance Analysis Evaluating the effectiveness of marketing campaigns through metrics and key performance indicators (KPIs). Customer Journey Mapping Visualizing and understanding the steps customers take from initial contact to final purchase Retention Delivering subscriber growth, higher lifetime value across email, messenger, SMS, loyalty campaigns & automation in a privacy first landscape. Customer Loyalty Programs Designing and implementing programs to reward repeat customers and foster loyalty. Email & SMS Marketing Using targeted email & SMS campaigns and flows to keep customers engaged and informed. Customer Feedback and Surveys Collecting and analyzing feedback from customers to improve products, services, and customer satisfaction.

Marketing experiences, made better. KlewdUp is your on demand digital consultancy to accelerate your revenue and foster long term customer retention Book your free consultation KlewdUp is a digital marketing and customer growth consultancy, serving boutique and leading clients across retail, fashion, nutrition, cultural institutions and financial services. We partner with you to provide a targeted strategy that will grow your customer base and help you reach your marketing goals. We pride ourselves on providing fast, yet considered responses which help our clients pivot their strategies to meet and beat their competitors. About Us Putting our clients at the heart of everything we do Our Services The KlewdUp team has decades of experience in marketing and e-commerce, and we tap into this expertise to help you drive success. From strategy to execution, we provide the leadership you need across all facets of digital marketing. View our services Acquisition Data driven campaigns across search, social, display & video to acquire the right customers based on your goals. Analytics Cross-channel analytics, attribution modelling & customer profiling using the best-in-breed analytics tools. Strategy Launching a new brand or online collection? You’ll need a S.M.A.R.T strategy for that. Lucky for you we’ve delivered strategies for clients just like you and have powerful ideas and tools to help you fast-track growth. Retention Delivering subscriber growth, higher lifetime value across email, messenger, SMS, loyalty campaigns & automation in a privacy first landscape. Your Partner In Success 95% Customer Retention Rate 4-5x Return on investment (investment in KlewdUp vs return generated ) 100m+ 100m+ email, SMS and push notifications managed yearly Our Clients How we partner with you 01 WELCOME TO KLEWDUP Offering obligation-free consultations so you can get to know us and how our services can help you. 02 AUDIT Auditing your business, your customers to find areas where there are opportunities to improve. 03 SCOPE Partnering with your team to create a tailored scope of work, whether that's project-based or retainer based. 04 PLANNING Tackling areas of improvement with a phased test, learn, scale approach while being driven by an overarching strategy. 05 LAUNCH Implementing campaigns to exceed your goals, providing full visibility on our actions, working together with you as one team. SUCCESS Providing highly-specialised reporting to demonstrate success and partner with you for long-term growth. Success Stories The difference KlewdUp can make. See what our clients have to say. Partnering with KlewdUp has been a game-changer for our brands. Their team is incredibly collaborative, always checking in to test, refine, and scale our strategy. It honestly feels like they’re an extension of our own team, and I can’t imagine working without them. When it comes to performance marketing and CRM, KlewdUp is our go-to agency. They consistently deliver exceptional results and make sure we’re always moving forward. Ashley Tran Head of eCommerce, Blanca / Reliquia Since partnering with KlewdUp, we’ve seen phenomenal results across performance marketing, affiliate, CRM, and SEO. The team is incredibly responsive and always available to address any questions or issues we have. With subject matter experts across every area, there’s no time wasted getting to the heart of what we want to achieve. Thanks to their expertise, we’re scaling faster than ever! Mark Treviranus CMO, The Dinner Ladies KlewdUp is our go-to CRM and affiliate agency. I’ve had the pleasure of working with the team for several years, and they consistently go above and beyond to scale our email and SMS growth. Since partnering with them, we’ve seen our email and SMS revenue grow by over 250%. Their expertise and dedication have been key to our success. Marc Naggar Head of eCommerce, Vitaco Our Partners The KlewdUp Team Rattan Muttoo Consulting Director Neridah Morris Ecommerce Manager Jaz Lynch Graphic Design Lead Zac Tan Marketing Manager Amanda King SEO Manager Get Started Book your free consultation today Book your free consulation

Case Study 50% YoY growth from Marketing flows and campaigns Brief Description Musashi collaborated with KlewdUp to shift their CRM platform from MailChimp to Klaviyo, aiming to boost customer engagement, conversion rates, and revenue through new channels such as SMS marketing. KlewdUp facilitated this transition by integrating Klaviyo's tools with Musashi’s marketing strategy, allowing data-driven insights and personalized interactions. This strategic upgrade provided Musashi with advanced functionalities and the ability to create targeted campaigns. Klaviyo’s SMS marketing capabilities opened direct communication channels, leading to higher engagement and better responses. KlewdUp ensured a smooth migration with minimal disruption, securely transferring customer data to Klaviyo. As a result, Musashi experienced continuous growth in their marketing outcomes. Enhanced engagement and improved conversion rates led to a significant revenue increase, thanks to the introduction of SMS marketing. Overall, the partnership between Musashi and KlewdUp and the transition to Klaviyo successfully improved customer engagement, conversions, and business growth. Results +50% Revenue from CRM channel +70% Email click rate +35% Placed order rate Project Time Line June 2025 - April 2026 July 2024 - May 2025 January 2023 - June 2024 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ut turpis eleifend, gravida eros nec, vulputate enim. Nullam pellentesque nibh sit amet urna euismod, eu euismod massa tempor. In sapien augue, euismod sit amet ligula ut, varius egestas neque. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ut turpis eleifend, gravida eros nec, vulputate enim. Nullam pellentesque nibh sit amet urna euismod, eu euismod massa tempor. In sapien augue, euismod sit amet ligula ut, varius egestas neque. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ut turpis eleifend, gravida eros nec, vulputate enim. Nullam pellentesque nibh sit amet urna euismod, eu euismod massa tempor. In sapien augue, euismod sit amet ligula ut, varius egestas neque. Let's Get Social

Marketing experiences, made better. KlewdUp is your on demand digital consultancy to accelerate your revenue and foster long term customer retention Book your free consultation KlewdUp is a digital marketing and customer growth consultancy, serving boutique and leading clients across retail, fashion, nutrition, cultural institutions and financial services. We partner with you to provide a targeted strategy that will grow your customer base and help you reach your marketing goals. We pride ourselves on providing fast, yet considered responses which help our clients pivot their strategies to meet and beat their competitors. About Us Putting our clients at the heart of everything we do Our Services The KlewdUp team has decades of experience in marketing and e-commerce, and we tap into this expertise to help you drive success. From strategy to execution, we provide the leadership you need across all facets of digital marketing. View our services Acquisition Data driven campaigns across search, social, display & video to acquire the right customers based on your goals. Analytics Cross-channel analytics, attribution modelling & customer profiling using the best-in-breed analytics tools. Strategy Launching a new brand or online collection? You’ll need a S.M.A.R.T strategy for that. Lucky for you we’ve delivered strategies for clients just like you and have powerful ideas and tools to help you fast-track growth. Retention Delivering subscriber growth, higher lifetime value across email, messenger, SMS, loyalty campaigns & automation in a privacy first landscape. Your Partner In Success 95% Customer Retention Rate 4-5x Return on investment (investment in KlewdUp vs return generated ) 100m+ 100m+ email, SMS and push notifications managed yearly Our Clients How we partner with you 01 WELCOME TO KLEWDUP Offering obligation-free consultations so you can get to know us and how our services can help you. 02 AUDIT Auditing your business, your customers to find areas where there are opportunities to improve. 03 SCOPE Partnering with your team to create a tailored scope of work, whether that's project-based or retainer based. 04 PLANNING Tackling areas of improvement with a phased test, learn, scale approach while being driven by an overarching strategy. 05 LAUNCH Implementing campaigns to exceed your goals, providing full visibility on our actions, working together with you as one team. SUCCESS Providing highly-specialised reporting to demonstrate success and partner with you for long-term growth. Success Stories The difference KlewdUp can make. See what our clients have to say. Partnering with KlewdUp has been a game-changer for our brands. Their team is incredibly collaborative, always checking in to test, refine, and scale our strategy. It honestly feels like they’re an extension of our own team, and I can’t imagine working without them. When it comes to performance marketing and CRM, KlewdUp is our go-to agency. They consistently deliver exceptional results and make sure we’re always moving forward. Ashley Tran Head of eCommerce, Blanca / Reliquia Since partnering with KlewdUp, we’ve seen phenomenal results across performance marketing, affiliate, CRM, and SEO. The team is incredibly responsive and always available to address any questions or issues we have. With subject matter experts across every area, there’s no time wasted getting to the heart of what we want to achieve. Thanks to their expertise, we’re scaling faster than ever! Mark Treviranus CMO, The Dinner Ladies KlewdUp is our go-to CRM and affiliate agency. I’ve had the pleasure of working with the team for several years, and they consistently go above and beyond to scale our email and SMS growth. Since partnering with them, we’ve seen our email and SMS revenue grow by over 250%. Their expertise and dedication have been key to our success. Marc Naggar Head of eCommerce, Vitaco Our Partners The KlewdUp Team Rattan Muttoo Consulting Director Neridah Morris Ecommerce Manager Jaz Lynch Graphic Design Lead Zac Tan Marketing Manager Amanda King SEO Manager Get Started Book your free consultation today Book your free consulation

MUSASHI POWERING MUSASHI Tech Brief Description Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ut turpis eleifend, gravida eros nec, vulputate enim. Nullam pellentesque nibh sit amet urna euismod, eu euismod massa tempor. In sapien augue, euismod sit amet ligula ut, varius egestas neque. Suspendisse placerat malesuada ipsum, in interdum est. In porta ultrices massa eget eleifend. Nulla facilisi. Nulla hendrerit nulla a massa tempor molestie. Integer magna lectus, interdum eget augue quis, porttitor rutrum nulla. Aliquam ut magna eget erat posuere hendrerit commodo at quam. Etiam faucibus, eros vel placerat commodo, justo leo condimentum erat, sed condimentum dolor sem non leo. Curabitur sollicitudin dolor non elementum cursus. Nam et mollis sapien. Nulla vel ante sed dui cursus aliquam vitae interdum tortor. Cras at urna ut ex condimentum feugiat at eu sapien. Proin vitae leo ut augue tempus viverra sed a lacus. In ut mauris lorem. Results $70M+ Client Revenue +72% YoY Growth 50 Global Business Partners 12 Years of Experience Project Time Line June 2025 - April 2026 July 2024 - May 2025 January 2023 - June 2024 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ut turpis eleifend, gravida eros nec, vulputate enim. Nullam pellentesque nibh sit amet urna euismod, eu euismod massa tempor. In sapien augue, euismod sit amet ligula ut, varius egestas neque. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ut turpis eleifend, gravida eros nec, vulputate enim. Nullam pellentesque nibh sit amet urna euismod, eu euismod massa tempor. In sapien augue, euismod sit amet ligula ut, varius egestas neque. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ut turpis eleifend, gravida eros nec, vulputate enim. Nullam pellentesque nibh sit amet urna euismod, eu euismod massa tempor. In sapien augue, euismod sit amet ligula ut, varius egestas neque. Let's Get Social

Refund Policy A legal disclaimer The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy. Refund Policy - the basics Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased. What to include in the Refund Policy Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

Passion, Experience & Innovation With many years of experience across marketing, eCommerce and customer growth, KlewdUp is a digital-focused marketing consultancy. What sets ourselves apart is our way of thinking. We embed ourselves as a part of your team to offer a holistic approach to your marketing and customer growth. THE KLEWDUP DIFFERENCE With experience gained consulting to market-leading brands across retail, government and finance, we knew that we were positioned to offer clients more meaningful marketing campaigns and solutions. That's why we launched KlewdUp. To deliver transparency, growth and scale for our clients. Driven by strong reporting and analytics tools and partnering with leading technology providers to be hands-on with the right tools to drive revenue growth. Get a free consultation The KlewdUp Team Rattan Muttoo Consulting Director 17 years experience Specialising in • Marketing strategy • Media Planning & Optimisation • AdTech Vendor Selection • Performance & CRM Marketing Neridah Morris Ecommerce Manager 12+ years experience Specialising in • Retention Marketing • Organic Social Media • Customer Service Tech • Performance Marketing Jaz Lynch Design Lead 13+ years experience Specialising in • Brand, Design Strategy • Creative Direction • Digital Asset Designs View Jaz's work Zac Tan Marketing Manager 4+ years experience Specialising in • CRM (Email, Loyalty, SMS) • Data Analytics • Performance Marketing • Technical CRM Optimisation Amanda King SEO Manager 14+ years experience Specialising in • Technical website audits • Digital strategy • SEO consulting • Market and competitor research

FAQ Why do FAQs matter? FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience. What is an FAQ section? An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?". Where can I add my FAQs? FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go. How do I add a new question & answer? To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs. How do I edit or remove the 'Frequently Asked Questions' title? You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize. Can I insert an image, video, or GIF in my FAQ? Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Our Services Our focus is on your growth and we've shaped our services around our learnings from working in client side, technology & agency roles. We deliver transparency, clarity and measurable actions in every project we do. Our goal is for all clients to see us as an extension of your team. Book your free consultation Acquisition Data driven campaigns across search, social, display & video to acquire the right customers based on your goals. Analytics Cross-channel analytics, attribution modelling & customer profiling using the best-in-breed analytics tools. Strategy Launching a new brand or online collection? You’ll need a S.M.A.R.T strategy for that. Lucky for you we’ve delivered strategies for clients just like you and have powerful ideas and tools to help you fast-track growth. Retention Delivering subscriber growth, higher lifetime value across email, messenger, SMS, loyalty campaigns & automation in a privacy first landscape.

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Our Projects Read about how we have helped shape our clients growth and accelerate revenue generation. Want to chat to our clients to hear directly from them about our work. Get in touch with our team and we can facilitate a direct no obligation meeting. Musashi Musashi partnered with KlewdUp to transition their CRM platform from MailChimp to Klaviyo to increase customer engagement, boost conversions, and drive revenue growth by introducing new channels in SMS marketing. KlewdUp worked through this strategic shift with a detail oriented approach by seamlessly integrating Klaviyo’s tools with Musashi's marketing strategy, resulting in continually scaling results. Read more Project Name This is your Project description. Click on "Edit Text" or double click on the text box to start. Button Project Name This is your Project description. Provide a brief summary to help visitors understand the context and background of your work. Click on "Edit Text" or double click on the text box to start. Button

Privacy Policy General Terms This privacy policy applies to the handling of personal information by KlewdUp, In collecting, holding, using, disclosing and otherwise managing your personal information, KlewdUp Pty Ltd will comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles in the Privacy Act. What's the purpose of this? The purpose of this privacy policy (this "Privacy Policy") is to inform you, the users of our Site, of... 1. What personal data we will collect; 2. How we use collected data; 3. Who has access to the data collected; 4. Your rights 5. The Site's cookie policy. This Privacy Policy applies in addition to the terms and conditions of our Site. What Personal Data is Collected and How Personal Data is collected We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. There are different ways in which we collect data: Data Collected Automatically When you visit and use our Site, we automatically collect and store the following information about your device and its software. This may include your IP address, operating system, web browser and device type. We also track links clicked, the pages you visit and features you use on our Website, date and time stamp and cookies that may uniquely identify your browser or account. Please note that some of the information we collect, for example an IP address, can sometimes be used to approximate a device's location. Data Collected in a Non-Automatic Way and Data Provided by You We also collect and store the following data, for example when you sign up to our newsletter, create an account with us or place an order: First and last name; Email address; Phone number; Address; Payment information; and Auto fill data. Personal Information collected via cookies Our Services may use small pieces of data called cookies to identify a user who engages with our Services and to compile records of a user’s history of engaging with our Services. Cookies are stored by a users’ browser while the user browses a Website. Cookies do not usually contain information that personally identifies a person, but each time the user visits the Website, the browser sends the cookie data back to the server to notify the system of the user's previous activity. If you wish to disable cookies, you may do so through your browser settings, however please be aware that if you choose to do this, some functionality of our Website will not be available to you. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. How We Use Personal Data Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy. The data we collect automatically is used for the following purposes: enable us to supply you with information you request from us; facilitate the supply of goods and/or services you order through our website, including communicating with you about your purchases supply our services. How Visitors Can Control the Collection of your Data? Should you wish to stop re-marketing advertising, we recommend that you a) visit YourOnlineChoices and opt out of advertising b) block cookies in your browser. If you have a privacy complaint, please reach us through our contact page and we will address it immediately. Contact Information If you have any questions, concerns or complaints, you can contact our privacy officer, Rattan Muttoo, at: rattan@klewdup.co . We will regularly review our policies and procedures regarding personal information and may therefore update and amend this privacy policy from time to time. Any updated privacy policy will be made available on the KlewdUp website, or can otherwise be obtained by contacting us.